Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with proof of purchase.
Several types of goods are exempt from being returned:
- Paints
- Glues
- Aerosols
- Items not purchased form Incom Gaming Ltd.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Item is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 14 days after delivery/sale
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Cancelled and Returned orders that were eligible for FREE SHIPPING will have shipping costs deducted from total amount refunded.
Orders containing products specifically obtained for customers. Cancellation of order may result in up to only a 50% refund, INCOM GAMING reserves the right to not allow cancellations on products specifically obtained for customers.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at shop@incomgaming.co.uk.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Event refunds
For 1 day events, cancellations made less than a 2 weeks prior to the event will not be refunded. Any refund will be made at the discretion of Incom Gaming
For 2 day or more events, cancellations made less than a month prior to the event will not be refunded. Any refund will be made at the discretion of Incom Gaming
Event tickets are non transferable without permission from Incom Gaming.
Incom Gaming reserves the right to issue Store credit for cancellation up to 100% of ticket price.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shop@incomgaming.co.uk and send your item to:
Incom Gaming Ltd.
C/o 2PIGS
Church Street
Cheltenham. GB
GL50 3HA.
Shipping
To return your product, you should mail your product to:
Incom Gaming Ltd.
C/o 2PIGS
Church Street
Cheltenham. GB
GL50 3HA.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
